About Us

Tobacco Import USA Stores



Tobacco Import USA is a Hookah and accessories products manufacturer and distributor based in Oak Park, Michigan USA. We carry a wide range of the highest quality products in our warehouse. TobaccoImportUSA is the largest distributor within the United States.



For additional information, please contact us by e-mail sales@TobaccoImportUSA.com.



Product Pricing:



Our main goal at TobaccoImportUSA.com is to provide you with great prices on our entire inventory of products. Browse through our site and you will discover that our prices are up to 50% lower than the manufacturers' list prices (not to mention our sale prices).



Product Availability:



What good is a low price if the product is not in stock? We all know the frustration of being told to wait indefinitely for backordered products. At TobaccoImportUSA.com, we stock all of our listed products in our 30,000 SF warehouse. This ensures that the product will be shipped promptly. In fact, over 90% of all orders are shipped within one business day. If an item is not in stock, we will contact you immediately to inform you. We do not keep items on backorder.



If you have some additional questions about pricing and availability, please contact us and we'll try our best to address all of your questions and concerns.



Terms and Conditions:



All products sold by TobaccoImportUSA.com are new, first quality brand name merchandise. If for any reason you are not satisfied with your purchase please contact us by e-mail sales@TobaccoImportUSA.com for disposition.



All customers are responsible for their own tax in their local jurisdictions, unless we stamp your invoice with “Tobacco State Tax Paid by US.” We are currently licensed in Michigan, Nevada, California, Illinois, Indiana, New York, Ohio, Florida, Texas, Massachusetts, and Minnesota.



Merchandise Returns:



No returns will be accepted without prior authorization. To request a Return Authorization Number for any product please e-mail sales@TobaccoImportUSA.com. Shipping charges are not refundable. All items must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior. All items will be returned freight prepaid. A copy of the TobaccoImportUSA.com invoice must be included with all returns for credit and will be subject to a restocking fee of 15%, minus shipping and handling. Merchandise must be in "new" condition. Returns will be credited at the price paid on the invoice (less any restocking fee). If no invoice/receipt is included with the return, TobaccoImportUSA.com will issue credit at the current selling price or the price at the time of sale, whichever is lower. All items must be returned complete. Any missing parts or damaged packaging will be deducted from amount credited. Items returned that are missing accessories are subject to a charge for the replacement of these missing items. Items returned physically or cosmetically abused will not be accepted for credit.



All returns, exchanges, or refunds are processed immediately upon receipt. Please allow 2 weeks from the time you return your item for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement.



Trademarks:



All product names and company logos mentioned herein are the trademarks of their respective owners.



Changes:



Availability, models, features, pricing, terms and conditions of sale are subject to change without notice.